Please package your return carefully to prevent damage during transit.

You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you.

If we delivered the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 14 days of delivery. We can replace the item or refund you. However, if we do not have replacement stock available, we’ll refund you.

An item will not be considered as damaged on delivery if, for example, the item:

- is damaged by you;

- is damaged due to electrical surges; or works as described on our website, but you’re using it for an unintended purpose.

The following goods cannot be returned:

- The supply of goods made to your specifications or clearly personalized.

- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

- Any item that has been personalized for you or made to your specifications will not be refundable.

If we reject your return, we will send the item back to you.

- If we can’t deliver the item to you within 30 days of its return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.

You are responsible for the cost and risk of returning the goods to us.

You should send the goods to the following address:

- 33 Milkyway Avenue, Linbro Business Park, Frankenwald, Sandton, 2191

We cannot be held responsible for goods damaged or lost in return shipment.

Therefore, we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at [email protected]